Chad brings energy and personality to the team, along with a story that most people would not expect.
“In 2017, I saw a suspicious guy on Highway 9 during my lunch break. Later that day, I saw an article about a possible murderer in the area. I reported it, and it turned out he was a double homicide suspect who fled from Massachusetts.”
When he is not at work, Chad enjoys listening to music, watching sports, and spending time with friends. He is also a fan of Stephen King, especially Different Seasons.
His approach to customer service is rooted in three key principles:
Honesty. Positivity. Listening.
Chad is motivated by going above and beyond for customers and believes in giving them options to help build trust and satisfaction.
“It is always best to provide customers with options. This gives them the power of control and freedom.”
What he enjoys most about Mermet is working with people across all departments, along with the fun moments that bring teams together.
For anyone looking to grow within the company, his advice is simple.
“Keep focusing on your goals and work hard and opportunities will arise.”
Whether she’s spending time with her grandbabies, reading a good book, heading to a race, or catching an episode of The Rookie, Holley brings a strong sense of family and positivity into everything she does.
She carries that same mindset into her work, guided by the advice that has stuck with her most: to keep God first and trust that everything will be alright. Her approach to customer service reflects that same focus:
Put customer first.
What drives her each day is deeply personal.
"My family is what motivates me to bring my best to work every day. I like to be an example for them."
What Holley enjoys most about Mermet is the people. Her coworkers make up a close-knit group that knows how to work hard and have fun together.
Her advice to others is both practical and encouraging.
“Do your job and learn all you can. You never know what doors will open."
Alicia describes herself as a foodie who enjoys cooking, self-care days, and relaxing with a good book or movie. She is also a twin, which is something many people may not know.
Bringing an upbeat perspective to the team, Alicia says her motivation comes from a desire to grow personally and professionally.
“I strive to be a better person today than I was yesterday for myself and my family.”
When it comes to customer service, her focus is clear:
Attention to detail.
A mindset that has stayed with her throughout her career is to avoid comparing yourself to others and instead stay focused on your own path. For Alicia, growth comes from showing up, staying consistent, and putting in your best effort each day.
Alicia appreciates the communication, flexibility, and team environment at Mermet, along with the opportunity to connect outside of work.
Her favorite Mermet memory is attending a Spartanburgers baseball game with the Mermet crew. It was her first time at the field and a great chance to connect while cheering on the local team.
One lesson that has stayed with her throughout her career comes from Maya Angelou:
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
From problem-solving and communication to building lasting relationships, Mermet’s Customer Service Team plays an essential role in delivering the experience our customers expect. We are proud to spotlight these team members and the impact they make every day.